These Terms of Service ("Terms") are a binding agreement between you and Veloxe AI ("Veloxe AI", "we", "us") governing your access to and use of all products and websites we operate at veloxe.ai and any subdomain — including HELM (personal executive AI), Vera (sales agent), the Sage suite (wellbeing AI), DeployX (infrastructure AI), and ViralStrike (content automation) (collectively, the "Services").
By creating an account, completing checkout, connecting a Google account, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
The Services are AI-assisted software tools. HELM, for example, can read recent email when asked, read and create calendar events when asked, take and relay messages, remember tasks and context you give it, and generate short videos on request. Exact capabilities depend on the product and the plan you purchase, and may change over time as we improve or retire features.
The Services are provided as software conveniences. They are not a substitute for professional judgment, and they do not create any professional relationship between you and Veloxe AI of any kind (see Section 7).
Paid plans are sold as recurring subscriptions. Plan names, included features, billing interval, and price are presented to you at the point of purchase and are the controlling commercial terms for your purchase.
Payments are processed by Stripe, Inc. We do not receive or store your full card number. By subscribing, you authorize us, through Stripe, to charge your payment method the recurring fee until you cancel. Subscriptions renew automatically each billing period at the then-current price unless cancelled before the renewal date. We may change prices prospectively; if we do, the new price applies to your next renewal and we will make the new price visible before it takes effect.
Video generation credits are consumed when you request a video and are not transferable between accounts. Unused credits do not have cash value.
You may cancel at any time. After cancellation you retain access through the end of the billing period already paid for, and the subscription does not renew. To cancel or request account deletion, email [email protected] (billing) or [email protected] (data deletion / Google access revocation — see the Privacy Policy, Section 9).
Except where required by applicable law, fees already charged are non-refundable, and we do not provide prorated refunds for partial billing periods or for credits already consumed. If you believe you were charged in error, contact us within 30 days and we will review it in good faith.
You agree not to use the Services to:
We may set and enforce reasonable usage and rate limits to protect the Services and other customers. You are responsible for content you submit to, and actions you direct, the Services.
Nothing produced by the Services — including HELM responses, drafted emails, scheduled events, generated videos, wellbeing or coaching content from the Sage suite, or any analysis — is legal, medical, mental-health, financial, tax, or other professional advice, and no professional, fiduciary, clinical, or therapeutic relationship is created by using the Services. The Sage suite and similar wellbeing tools are not a crisis service and not a substitute for a licensed clinician; if you may be in danger or crisis, contact your local emergency number or a crisis line immediately.
You are responsible for reviewing AI output before relying on or acting on it. HELM creates email drafts for your review and does not autonomously send email; you remain responsible for anything you choose to send, schedule, or share. We are not liable for decisions you make based on AI output.
HELM's Google Workspace integration is governed by our Privacy Policy, Section 3, which describes exactly which OAuth scopes we request and what we do with them. You can revoke HELM's access at any time via your Google account permissions or by emailing us.
The Services depend on third parties including Google, Stripe, xAI, Cloudflare, Twilio, and Resend. Your use of features that touch those providers is also subject to their terms, and we are not responsible for third-party outages, changes, or actions outside our control. We may add, change, or replace providers as needed to operate the Services.
The Services, including their software, design, and brand, are owned by Veloxe AI and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose while your account is in good standing.
You retain ownership of the content you submit (your prompts, instructions, notes). As between you and us, generated output produced for you (for example, a video you generated) is yours to use, subject to these Terms and the terms of the underlying model providers. You grant us a limited license to process your content solely to operate, secure, and support the Services. We do not use your content or Google data to train AI models.
The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that AI output will be accurate or suitable for any purpose. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
To the maximum extent permitted by law, Veloxe AI will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Services or these Terms, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Services is limited to the greater of (a) the amount you paid us for the Services in the three (3) months before the event giving rise to the claim, or (b) USD $50.
You agree to indemnify and hold harmless Veloxe AI from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising from your misuse of the Services, your violation of these Terms or applicable law, or content or instructions you submit to the Services.
You may stop using the Services and cancel at any time (Section 5). We may suspend or terminate access immediately if you breach these Terms, if required for security or legal reasons, or if your payment method fails and is not cured. On termination, your license to use the Services ends; data handling on termination is described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 7, 10–13, and 17) survive.
If you provide a phone number to HELM, you consent to receive SMS related to your account (verification codes, sign-in alerts, account-recovery codes, and personal messages you instruct HELM to send on your behalf). Message frequency varies with usage. Message and data rates may apply. Reply HELP for help and STOP to opt out at any time. Mobile information is not shared with third parties or affiliates for marketing purposes. Full detail is in the Privacy Policy, Section 11.
We may update these Terms when we add products, integrations, or change how the Services work. Material changes will be reflected by an updated "Last updated" date at the top of this page, and, for active paid customers, surfaced by email where the change materially affects your rights or fees. Continuing to use the Services after an update means you accept the updated Terms.
These Terms are governed by the laws of the United States and the State in which Veloxe AI is organized, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. You and Veloxe AI will attempt in good faith to resolve any dispute informally first by contacting [email protected]. If we cannot resolve it within 30 days, the dispute will be resolved in the state or federal courts located where Veloxe AI is organized, and you consent to that jurisdiction and venue, except where applicable law gives you a non-waivable right to your local forum. Nothing here prevents either party from seeking injunctive relief to protect intellectual property or system security.
Billing, cancellation, general: [email protected]
Privacy, data requests, Google access revocation: [email protected]
Operator: Veloxe AI
Mailing address available on request.